PRE-CONTRACTUAL INFORMATION FORM
(pursuant to Article 34 of the Tourism Code – Legislative Decree 79/2011 and ANNEX A – Part I of Legislative Decree 62/2018)
Standard information form for package travel contracts where the use of hyperlinks is possible
1) Nature of the contract and traveller’s rights
The combination of travel services offered to you constitutes a package travel arrangement pursuant to Directive (EU) 2015/2302, implemented in Italy by Legislative Decree of 21 May 2018, no. 62, which amended Articles 32–51 of Legislative Decree 79/2011 (Tourism Code). Therefore, the traveller will benefit from all European Union rights applicable to package travel arrangements.
This form applies exclusively to contracts qualifying as a “package travel arrangement” pursuant to current legislation. If the traveller purchases a single travel service (e.g. only a mountain guide, only accommodation or only a transfer), the package travel arrangement rules shall not apply and the Proposal/Contract and the specific conditions of the purchased service shall prevail.
Package travel organiser (Art. 32, paragraph 1, letter i, Tourism Code):
Monterosa Booking di Anna Gualdi
Registered office: Via dei Walser 6, 13021 Alagna Valsesia (VC) – Italy
Tel.: +39 0163 1900925
Email: info@monterosabooking.com
VAT no.: IT01858480021
Seller/Intermediary:
Monterosa Booking di Anna Gualdi (direct sale)
The organiser is fully responsible for the proper performance of all travel services included in the package, pursuant to Article 42 of the Tourism Code.
2) Insurance and protection in case of insolvency
Pursuant to the law, the organiser has insolvency protection for the refund of payments received and, where transport is included in the package, to guarantee the traveller’s repatriation in case of insolvency.
Insolvency and bankruptcy guarantee Policy no. 6006003324/w protection
Professional Liability (RC Professionale) Policy no. 15050002624/1
Nobis Viale Bartolomeo Colleoni, 21, 20864 Agrate Brianza MB VAT no. IT10013600969 https://www.nobisassistance.it/ tel 039 989 0001
3) Official reference texts
For more information on the fundamental rights of the traveller purchasing a package travel arrangement, it is possible to consult the official legal texts at the following links:
Directive (EU) 2015/2302 (official EU text – EUR-Lex): https://eur-lex.europa.eu/eli/dir/2015/2302/oj
Legislative Decree 62/2018 (implementation in Italy – Normattiva): https://www.normattiva.it/uri-res/N2Ls?urn:nir:stato:decreto.legislativo:2018;62
Tourism Code – Legislative Decree 79/2011 (Normattiva): https://www.normattiva.it/uri-res/N2Ls?urn:nir:stato:decreto.legislativo:2011-05-23;79=
4) Essential information about the package (before the conclusion of the contract)
The traveller will receive all essential information about the package before the conclusion of the contract. The specific information is indicated in the Proposal/Contract and related attachments, which prevail in case of discrepancies. In particular:
4.1 Destination(s) of the trip:
4.2 Itinerary/Programme: as per Proposal/Contract and related attachments
4.3 Accommodation (if included):
Dates / nights of stay:
Location and classification:
4.4 Transport (if included):
Type:
Return dates – times:
4.5 Meals provided (if included):
4.6 Visits, excursions or other services included in the package:
4.7 Group trip/activity (if applicable):
Minimum number of participants:
Deadline by which the organiser may cancel due to failure to reach the minimum (Art. 41, paragraph 5, letter a, Tourism Code):
20 days before departure (packages > 6 days) / 7 days before departure (packages from 2 to 6 days) / 48 hours before departure (packages < 2 days)
Maximum number of participants (if applicable):
4.8 Language in which services are provided: Italian / English (others:)
4.9 Suitability of the package for PRM (Persons with Reduced Mobility): activity not suitable for PRM, as it takes place in a mountain/alpine environment and requires independent mobility and adequate physical ability.
4.10 Suitability with respect to the traveller’s specific needs: any specific needs (e.g. health conditions, diet, logistics) must be communicated before booking and will be assessed and confirmed by the organisation on a case-by-case basis.
4.11 Total price of the package:
Included services: as per Proposal/Contract and attachments
Taxes/fees/duties:
Additional costs: ☐ calculable ☐ not calculable
Administrative/handling fees (if applicable):
4.12 Payment methods:
Deposit(s) (amounts / dates):
Balance (amount / date):
Financial guarantees required (if applicable):
4.13 Standard withdrawal penalties (Art. 41, paragraph 2, Tourism Code):
the penalties and withdrawal conditions applicable are indicated in the Proposal/Contract and in the Booking Conditions published and downloadable at the following link: https://monterosabooking.com//it/le-nostre-condizioni-di-prenotazione/
4.14 Documents suitable for travel abroad and visas (if applicable):
Type:
Visas (if any):
4.15 Health formalities (if applicable):
4.16 Insurance coverage:
Mandatory (if applicable):
Optional (recommended):
5) Important note – Proposal/Contract and attachments
The specific and complete information relating to the purchased package (inclusions and exclusions, dates, services, itinerary, price, cancellation conditions, any third-party services and any further operational details) is set out in the Proposal/Contract and in the related attachments, which form an integral part of the agreement between the parties.
Fundamental rights of the traveller
Travellers will receive all essential information about the package before the conclusion of the package travel contract.
There is always at least one professional responsible for the proper performance of all travel services included in the contract.
Travellers are provided with an emergency telephone number or contact point details through which they can reach the organiser or seller.
Travellers may transfer the package to another person, with reasonable notice and possibly upon payment of additional costs.
The package price may be increased only if specific costs increase (for example fuel) and if expressly provided for in the contract, and in any case no later than 20 days before the start of the package. If the increase exceeds 8%, the traveller may terminate the contract. The traveller is entitled to a price reduction if there is a decrease in relevant costs.
Travellers may terminate the contract without paying termination fees and obtain a full refund of payments if any essential element of the package (other than the price) is substantially changed. If, before the start of the package, the professional responsible for the package cancels it, travellers are entitled to obtain a refund and, where appropriate, compensation.
Travellers may, in exceptional circumstances, terminate the contract without paying termination fees before the start of the package (for example if there are serious safety problems at the destination). Furthermore, travellers may at any time, before the start of the package, withdraw from the contract by paying standard penalties as indicated above or, failing that, those that are appropriate and justifiable.
If, after the start of the package, substantial elements of it cannot be provided as agreed, suitable alternative arrangements must be offered to the traveller at no extra cost. The traveller may terminate the contract without termination fees where services are not performed as agreed and this significantly affects the performance of the package, and the organiser has not remedied the problem.
Travellers are entitled to a price reduction and/or compensation for damages in the event of non-performance or improper performance of the travel services.
The organiser is required to provide assistance if the traveller is in difficulty.
If the organiser becomes insolvent, payments will be refunded and, if transport is included in the package, the repatriation of travellers is guaranteed.
The traveller is informed that they may take out insurance coverage that covers withdrawal penalties or assistance and return costs in the event of injury, illness or death.
Digital acceptance
This form is deemed to have been made available and communicated to the traveller before the conclusion of the contract on a durable medium (for example via email and/or an online link). Acceptance and conclusion of the contract are deemed to be completed through online booking, with completion of the order and the related payment (with electronic recording of date and time), or through direct booking (via email/phone/WhatsApp), by means of the traveller’s written confirmation and/or payment of the confirmatory deposit or balance, carried out after receipt of this form and the applicable terms and conditions. With such acceptance, the traveller declares that they have received, read and understood this form and the related contractual documentation, including applicable terms, conditions and penalties. The order confirmation and the payment receipt constitute proof of the conclusion of the contract.
