Under Article 34 of the Italian Tourism Code – Legislative Decree 79/2011 (Annex A – Parts I and II of Legislative Decree 62/2018)
Package Holiday, Organiser, and Seller
The combination of travel services offered is considered a package under EU Directive 2015/2302, implemented in Italy by Legislative Decree 21.5.2018, No. 62. As a result, you will benefit from all EU rights that apply to packages.
The tour organiser for this package (as defined by Article 32, paragraph 1, letter i of the Tourism Code) is Monterosa Booking, based in Alagna Valsesia (VC) – Via dei Walser 6 – Tel: +39 0163 1900925 – Email: info@monterosabooking.com. We are fully responsible, under Article 42 of the Tourism Code, for the correct execution of the package.
Our packages may include services from trusted local and international partners, all certified in their respective fields. Whether services are provided by Monterosa Booking, subcontracted experts, or other suppliers, we ensure their proper delivery and compliance with agreed terms.
Key Information Provided
When purchasing a package holiday, we ensure you receive all essential details, including:
- Destination, accommodation type, and classification.
- Travel dates, duration, and transport details.
- Itinerary and services included.
- Language and group sizes for tours, where applicable.
- Total price, taxes, and any additional fees.
- Payment terms, required travel documents, and formalities.
By signing the proposal, you confirm receipt of this information, along with our terms and conditions, privacy policy, and optional/additional insurance policies.
Cancellation and Changes
If you need to cancel, specific conditions apply:
- More than 30 days before the activity: Deposit (30%) retained but valid for one year.
- Within 30 days: 30% fee charged.
- 3 days before or during the activity: Full payment required.
Should weather conditions affect the activity, the deposit is transferrable for up to 12 months. Alternatively, a €50 fee per participant will be deducted for refund processing.
Payments
Payments can be made via:
- Bank transfer (details provided upon booking).
- Debit/credit card or cash at our office.
- Secure online payment via our website.
For further details or assistance, contact our team directly at info@monterosabooking.com or call +39 0163 1900925.
Trust and Transparency
Your booking is protected under EU law, ensuring peace of mind for your travel arrangements. Monterosa Booking adheres to all legal and financial safeguarding requirements, including participation in the “Fondo Vacanze Felici” scheme.